We offer a wide range of Networking & IT Courses & Qualifications South and City College Birmingham

The CompTIA IT Fundamentals+ Certificate teaches you fundamental IT skills and knowledge, which gives you entry point into a career in IT. You can also use this training as a springboard onto other more advanced training, such as for Cloud Computing and Cyber Security. The Service Desk Certification programme is the only industry, standards-based, accreditation programme specifically help desk certifications designed to certify service desk quality. In addition to free Service Helpdesk & Technical Support courses, Reed Courses also has plenty of paid for online Service Helpdesk & Technical Support courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods. During February 2018 auditors from the SDI spent 2 days with staff from IT Services.

help desk certifications

At the end of the course, you’ll sit the following exams at the Pearson Vue test centre. Flowchart illustrating IT Certification Roadmapand a link to LinkedIn Learning’s Certification page. Please note that courses are added weekly so the list below may change and the relevant courses listed in LinkedIn Learning under LinkedIn Learning may grow. Learn how to analyse, monitor, select and protect Cloud resources, through vulnerability management, Cloud migration, identity management systems, incident response, and more. Our Helpdesk courses are available across the world in thousands of locations. We can provide support via phone & email prior to attending, during and after the course.

Scrum Certifications

Flexible learning with both classroom-based and live virtual classes with hand-on practical lab sessions.combine innovative online learning with traditional, face-to-face classes to give you a more flexible way to study. March 2023 Support materials for Panopto, the online video recording and hosting system, have moved to a new location and can now be found on the Lecture Capture service pages. The Panopto educational video support pages on Moodle are no longer being updated and will be retired on 31 March 2023. BCS training course, we teach you the essential terminology and the general principles of AI, which is a methodology for using non-human systems to learn from experience and imitate human intelligent behaviour. The Microsoft 365 Identity & Services Training Course teaches you how to plan Office 365 workloads and applications, design and implement Microsoft 365 services, and manage user identity and roles. Warm, personable and friendly, she immediate set me at ease with her charming demeanor.

  • The benefit for an organisation is that it can certify across the major areas of support for IT – the desktop-support technician, systems administrator, and systems engineer – because Microsoft now offers three key certifications for employees.
  • With experience, you could become a manager or senior IT support technician.
  • Whether you want to study for a regulated qualification, or take a Service Helpdesk & Technical Support course which provides CPD points/hours or qualifications, there are a number of learning options available.
  • Most of the help-desk certifications in the marketplace compliment the MCDST certification because it is a technical credential focused on supporting key technologies on the Windows desktop operating system, specifically Windows XP and Microsoft Office.
  • After your order has been processed , you will receive an email containing the access URL, username and password.
  • Perhaps you are looking to move up a tier and consider tier 1 or tier 2 support roles.

MCDST is also an excellent qualifier for IT managers who are responsible for managing multiple support-service locations, or who need to ensure their outsourcing provider is well qualified. It validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures. CompTIA A+ is a powerful credential that helps IT professionals worldwide ignite their IT career. This CompTIA Network+ N Core Series certificate is an online training course, internationally recognised, making it ideal for those looking for a career change into IT.

Who should attend this Helpdesk Training Course?

The MCDST exams require no more than five days of classroom training. Training materials to reinforce the ability to do everyday tasks properly on the job are approximately 50-percent hands on. Specifically for MCDST, we recommend that individuals who are in the early stages of their career should visit /learning and review the course syllabi and exam prep guides. If you are just starting out and a career in IT is appealing, becoming a Help Desk Analyst is a great place to start. Before you complete any formal certifications, you’ll require a keenness for the latest tech and a will to learn.

What is a help desk technician do?

A help desk technician is an information technology (IT) professional. Their primary goal is to help customers and teach users how to navigate technology properly. The title help desk technician is often used interchangeably with IT technician or IT support technician.

They are the eyes and ears of the tech team who rely on the Help Desk data to improve products and services. They will also monitor the KPI performance of the desk, looking at indicators such as time to resolution and ensure that the team is performing as efficiently as possible. We don’t know the correct terminology or have the knowledge to help identify the source of the problem.

Helpdesk Support Analyst Certification

You will only be able to take the exam, once you’ve completed all modules. To complete a module, ensure you leave the video to finish completely. The quiz question for that module will then be made available to you. Acronis are No.1 backup company, with Acronis you know that your data will be backed up and safe, you will never have to worry about data loss again.

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